At &y (andycolumbine.co.uk), we are dedicated to ensuring your unique art prints arrive safely and efficiently. Each print is produced with care, meticulously checked and packaged securely to protect its integrity.
1.1 Print-to-Order Process
All of our prints are produced on a print-to-order basis using high-quality paper stock and inks. This means that once your order is placed, your print is specifically produced for you, ensuring the highest quality and reducing waste.
1.2 Processing Time
Please allow 3-5 business days for your order to be processed and printed before shipment. This timeframe allows us to ensure the quality and precision of each artwork. You will receive an email notification once your order has been dispatched. For bespoke orders, delivery timelines will be agreed with you based on your specific requirements.
1.3 Shipping Methods & Times
We ship our prints using trusted postal services to ensure reliable delivery.
- Domestic (UK) Shipping:
Orders within the UK are typically delivered within 2-3 business days after dispatch. - International Shipping:
International shipping is not currently available via the &y website (andycolumbine.co.uk). If you require shipping outside of the UK, please contact us directly to discuss options.
1.4 Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the size/quantity of your order. We strive to keep shipping costs as reasonable as possible while ensuring the safe delivery of your artwork.
1.5 Tracking Information
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number (if applicable to the chosen shipping method). You can use this number to track the progress of your delivery.
1.6 Customs, Duties, and Taxes (International Orders) For international orders, please be aware that customs duties, taxes, and fees may be imposed by the destination country’s customs office. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information on potential charges.
1.7 Packaging
All prints are carefully rolled and shipped in sturdy postal tubes or flat-packed with protective backing, depending on the size, to prevent damage during transit.
1.8 Incorrect Address & Undeliverable Packages
Please ensure your shipping address is correct and complete at the time of order. We are not responsible for orders shipped to incorrectly provided addresses. If a package is returned to us as undeliverable due to an incorrect address, or if it remains unclaimed, you will be responsible for any re-shipping fees.
1.9 Lost or Damaged Orders In the rare event that your order is lost or significantly damaged during transit, please contact us immediately with your order number and, if applicable, photographic evidence of damage. We will work with you to resolve the issue as quickly as possible.
1.10 Refunds & Returns
Please see our separate Refunds & Returns Policy for detailed information about options and procedures for requesting a refund or returning your order.